Primary Responsibilities:
- Provide for client reception during open hours, including the recruitment, training, and supervision of regular staff, work-study students, and volunteers, in coordination with the Director of Operations & Adeline Office Manager.
- Ensure high-quality and professional reception support is provided to all clients, exhibited by positive interactions and accurate referrals.
- Ensure referral information is maintained and updated regularly to reflect internal program changes and the most current information for outside organizations and attorneys.
- Ensure the reception area is clean and stocked with the appropriate forms, fliers, and self-help publications for clients.
- Work closely with the Adeline Office Manager to coordinate client reception and information resources between the two offices.
- Oversee facility maintenance needs, including ongoing maintenance and repair of building systems and grounds.
- Coordinate maintenance of all office equipment and order and manage inventory of all office supplies.
- Interface with Berkeley Law School IT staff for ongoing computer support needs while acting as the first responder to staff and student computer and software issues. Coordinate technology training for staff and students as needed.
- Coordinate administrative support for clinical legal students, to include:
- Working with Clinical Program Coordinator & Adeline Office Manager to organize, manage, & schedule student office tours, desk & phone assignments.
- Training students about office administrative systems and use of office equipment
- Arranging for IT support to provide for student laptop set-up
- Fielding student questions about administrative & technology systems
- Manage EBCLC’s case file storage on-site and off-site. Work with the supervisor to establish and implement policies & procedures for case file storage.
- Track and update legal publication subscriptions in coordination with program staff.
- Coordinate and monitor the kitchen cleaning schedule.
- Participate as a full member of the administration group, coordinating with other administrative staff as appropriate.
- Additional tasks as assigned by Supervisor.
Who You Are:
- You are detail-oriented with strong organizational and time-management skills. You take pride in your work product and are able to juggle multiple demands without compromising accuracy.
- You are flexible and responsive. Change doesn’t intimidate you, and you thrive in evolving and developing environments.
- You are an effective communicator. You tailor communication to meet the needs of various stakeholders and actively listen to those around you.
- You love working with people. You learn from others, share what you know with those around you, and truly care about the people you work with.
- You are familiar with and interested in Office Administration functions in a non-profit setting. You have experience in the areas of Customer Service and are committed to continuously expand and develop your knowledge.
- You are committed to equity, diversity, and inclusion. You believe these principles should be considered in every decision and are vital to the health of an organization.
Minimum Qualifications:
- AA degree or equivalent combination of education and experience.
- Minimum 2 years of administrative or customer service experience, ideally in a social or legal services organization. A B.A. degree may substitute for this experience.
- Strong interpersonal skills, including the ability to work under pressure in an empathetic, patient, and professional manner.
- Excellent organizational skills and attention to detail; ability to multi-task and set priorities.
- Demonstrated proficiency with computers, Microsoft Office, and Google Docs. Able to pick up new computer and software skills quickly.
- Strong verbal and written communication skills.
- Ability to work effectively and non-judgmentally with a diverse range of people, including people with physical, mental, and emotional disabilities, people in crisis, low-income people, people of color, law students, attorneys, and service providers.
- Spanish language skills strongly preferred.
- Demonstrated supervisory experience strongly preferred.
Salary & Benefits:
Starting salary for this exempt position is $50,000 to $70,000 annually based on number of years of prior relevant experience, dictated by EBCLC’s salary scale.
Benefits include fully paid health insurance (medical, dental, vision) for employees and dependents, life and disability insurance, and generous paid leave (vacation, sick and holidays); EBCLC also offers flexible spending accounts for qualified health, dependent care, and commuter costs; retirement options; and professional development support.
Application Process:
Interested applicants should submit a resume and cover letter to Jobs@ebclc.org (please include “Office Manager” in the subject line). The position is available immediately.
Please note we will review applications on a rolling basis and will begin initial application reviews as early as March 2, 2020.
We strongly encourage individuals from traditionally underrepresented communities to apply. EBCLC does not discriminate on the basis of race, color, religious creed, sex, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, military status, prior contact with the criminal justice system, or any other basis prohibited by law.